Privacy Policy

This policy explains what information Vertex Automation ("we", "us") collects through this website, why, and what we do with it. It is written to reflect how the site actually works today. We keep data collection to the minimum needed to respond to your enquiry.

When you complete the enquiry form, you may provide your name, phone or WhatsApp number, and, optionally, your email, property type, project location, services of interest, project stage, and a message. We use these details solely to respond to your enquiry and to prepare for a consultation.

If you contact us by phone or WhatsApp instead, those conversations are handled through those services under their own terms, and any details you share are used only to assist you.

Form submissions are validated and then delivered to us by email or to our customer-management system. We do not sell your information, and we do not share it with third parties except the service providers that help us deliver and store enquiries, who act on our instructions.

We retain enquiry details for as long as needed to respond and to maintain a record of our correspondence, after which they are removed or anonymised.

By default, this website sets no advertising or tracking cookies and displays no cookie banner, because none are used. If website analytics are enabled, they are configured to measure aggregate, anonymised usage (such as which pages are visited) to help us improve the site, not to identify you personally. Where analytics are active, this section will name the provider.

We use privacy-respecting event signals to understand which actions, such as tapping call or WhatsApp, are useful, but only where an analytics provider is configured; otherwise these signals do nothing.

Enquiries are transmitted over an encrypted connection and access is limited to the people who need it to respond to you. No transmission over the internet can be guaranteed completely secure, but we take reasonable measures to protect the information you share.

You may ask us what enquiry information we hold about you, ask us to correct it, or ask us to delete it. To make a request, contact us using the phone or WhatsApp details on this site, and we will respond within a reasonable period.

We may update this policy as the website or our practices change. The date below reflects the most recent revision.